Consultation Etiquette

Appointments

Our personal consultation sessions are by appointment only. We recommend that you book your appointment in advance to secure your preferred timeslot.

Consultation Fee

We charge a consultation fee of S$197 for all first-time customers. This entitles you to:

  1. An hour of personal consultation designed to help you understand your body shape and discover the right shapewear to achieve a stunning silhouette.
  2. A $197 D’Elegance Gift Voucher (no expiry date) that can be utilised any time you make a purchase at D’Elegance.
Reminders

We will call and/or SMS you at least 24 hours in advance to remind you of your appointment.

Rescheduling or Cancellations

Should you need to reschedule or cancel an appointment, please inform us at (+65) 6226 3013 or email us at customercare@delegance.com.sg at least 6 hours ahead of your appointment.

In the event of a last-minute cancellation or no-show, we reserve the right to charge you for the full consultation fee of $100.

Arrivals

Please arrive 10 minutes ahead of your appointment to allow us more time to indulge you with refreshments. As a courtesy to other guests, please note that your personal consultation session may have to end as scheduled if you arrive late for your appointment.

Gift Certificates and Discount Vouchers

Gift certificates and/or vouchers for personal consultation sessions and purchase of D’Elegance shapewear are available. Certificates and/or vouchers must be presented upon payment and are non-exchangeable and non-refundable.

Pricing/Payment

Prices are subject to change without prior notice and to the prevailing Goods & Services Tax (GST) rate in Singapore. For your convenience, we accept Visa, MasterCard, NETS and Cash payments.

Are you perfectly fitted?

At D’Elegance, we take every first-time customer through a personal one-on-one consultation to help you understand your body and find products that best fit the curves of your body.
Schedule a personal consultation